Regular technical support at TRUE-IX is provided on an office hours basis from 08:00 to 18:00 GMT, Monday through Friday. The normal communications channel for technical support is email to firstname.lastname@example.org. TRUE-IX aims for 4 hour turnaround on all email support requests. TRUE-IX operations staff are also available by telephone on +66 2 700 9115 Ext. 1.
Emergency 24x7x365 Support
An 24-hour support hotline is available on +66 2 700 9115 Ext. 1 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only such as TRUE-IX critical system failures causing loss of service to members. If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.